Shipping and Returns

SHIPPING

We regret to inform you that, due to unforeseen circumstances, we are currently unable to process and ship orders. This is a temporary inconvenience, and we assure you that our team is diligently working to resolve the issue as quickly as possible.

During this time, our website remains fully operational, and you are welcome to browse our selection of products. We appreciate your understanding and patience as we strive to provide you with the best possible service.

Rest assured, once the issue is resolved, we will resume shipping orders promptly. We sincerely apologize for any inconvenience this may cause and appreciate your continued support.

Thank you for your understanding.

 

RETURN POLICY
Last updated January 31, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@mixx.zendesk.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
 
__________
Attn: Returns
RMA #
Mixx, Ltd c/o CLN Worldwide
8530-A Steele Creek Place Drive
Charlotte, NC 28273
United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
support@mixx.zendesk.com